Your Privacy

Griggs Agri (“We”) are committed to protecting and respecting your privacy.

This policy (together with our Website Terms of Use  and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting griggsagri.co.uk (“our site”) you are accepting and consenting to the practices described in this policy.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

• Your consent. You are able to remove your consent at any time. You can do this by contacting The data controller at M A Grigg (Agricultural) Ltd of Pendennis, Sticker, St. Austell, Cornwall PL26 7JH with registered number Z2366899.
• We have a contractual obligation.
• We have a legal obligation.
• We have a legitimate interest.

When do we collect your personal data

• When you ask to open an account with us or create an online account.
• When you make an online purchase and use your account to buy products and services on the phone or online.
• When you make an online purchase and check out as a guest.
• When you make a purchase in store or by phone but don’t have (or don’t use) an account and require the goods to be delivered or ordered.
• When you engage with us on social media.
• When you join our online loyalty programme.
• When you contact us regarding a query or complaint etc.
• If we email or post you information about a product.
• When you enter prize draws or competitions.
• When you comment on or review our products and services.
• When you fill in any forms. For example, if an accident happens in store, a staff member may collect your personal data.
• When you use our car park and shops which have CCTV systems operating for the security of both customers and staff. These systems may record your image during your visit.

What sort of personal data do we collect?

• If you have a web account or store account with us: your name, billing/delivery address, orders and receipts, email and telephone number.
• Information gathered by the use of cookies in your web browser. Please see our cookies policy for more information.
• Online payment using card payment which is processed by a third party World Pay/Paypal.
• Your comments and product reviews.
• Your image may be recorded on CCTV when you visit a shop or car park.
• Your car number plate may be recorded in our carpark.
• To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code of where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered. This information can be found in our cookies policy.
• Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

E-mail advertising if you subscribe to the newsletter




If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent, using the data required or disclosed by you separately for this purpose.

You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice

Here’s how we’ll use your personal data and why:

• To process any orders that you make by using our website or in store. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. We may need to pass your details to a third party to supply or deliver a product that you ordered. We keep your details for a reasonable period afterwards in order to be able to process your queries, refunds or guarantees.
• To protect our customers, premises, assets and Staff from crime, we operate CCTV systems in our store and car park which record images for security. We do this on the basis of our legitimate business interests.
• To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
• If we discover any criminal activity or alleged criminal activity through our use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We aim is to protect the individuals we interact with from criminal activities.
• With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text and telephone about relevant products and services including special offers, discounts, promotions, events, competitions and so on.
• We may use your e-mail address to send you information about products or services that are the same as or similar to those that you have ordered from us and that we think you may find useful. We will do so only if you have indicated that you do not object to being contacted for these purposes. At any stage you have the right to ask us to stop using your personal data for direct marketing purposes by opting out through an unsubscribe link which will be in the footer of any email marketing communication we send you. 

You are free to opt out of hearing from us by any of these channels at any time.

• To send you relevant, personalised communications by post in relation to updates, offers, services and products. We’ll do this on the basis of our legitimate business interest.

You are free to opt out of hearing from us by post at any time.

• To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to our Terms & Conditions, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
• On the basis of your consent to receive notifications, from our website we place cookies or similar technology on your device.

For example, we might display a list of items you’ve recently looked at, or offer you recommendations based on your purchase history and any other data you’ve shared with us.

• To administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.
• To comply with our contractual or legal obligations to share data with law enforcement.

How we protect your personal data

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites using ‘https’ technology.

Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Some examples of customer data retention periods:

Orders

When you place an order, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations.

Who do we share your personal data with?

We sometimes share your personal data with trusted third parties. For example Delivery Couriers or one of our suppliers to fulfill an order.

Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:

• We provide only the information they need to perform their specific services.
• They may only use your data for the exact purposes we specify in our contract with them.
• We work closely with them to ensure that your privacy is respected and protected at all times.
• If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Examples of the kind of third parties we work with are:

• IT companies who support our website and other business systems.
• Operational companies such as delivery couriers.
• Direct marketing companies who help us manage our electronic communications with you.
• Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites. See our Cookies notice for details.

Sharing your data with third parties for their own purposes:

• For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
• We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

What are your rights over your personal data?

An overview of your different rights

You have the right to request:

• Access to the personal data we hold about you, free of charge in most cases.
• The correction of your personal data when incorrect, out of date or incomplete.
• For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a warranty).
• That we stop using your personal data for direct marketing (either through specific channels, or all channels).
• That we stop any consent-based processing of your personal data after you withdraw that consent.

You have the right to request a copy of any information about you that M A Grigg holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact Data Protection Officer, M A Grigg, Pendennis, Sticker, St Austell or email [email protected] for the attention of Data Protection Officer. To ask for your information to be amended, please update your online account, or contact our Customer Services team.

If we choose not to action your request we will explain to you the reasons for our refusal.

You are entitled to be obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data.

If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice.

You may also submit a complaint to the Information Commissioner's Office.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

How can you stop the use of your personal data for direct marketing?

You can stop direct marketing communications from us:

• Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from that particular division.
• Write to Data Protection Officer, M A Grigg, Pendennnis, Sticker, St Austell. Cornwall PL26 7JH

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

Use of Cookies on our Site

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

We use the following cookies:

• Strictly necessary cookies.These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies.They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies.These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies.These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Name	Domain	Path	Http only	purpose	Expires
_cfduld	.magrigg.co.uk	/	FALSE	The __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. For example, if the visitor is in a coffee shop where there are a bunch of infected machines, but the specific visitor’s machine is trusted (e.g. because they’ve completed a challenge within your Challenge Passage period), the cookie allows us to identify that client and not challenge them again. It does not correspond to any user ID in your web application, and does not store any personally identifiable information.	60 days
_utma	.magrigg.co.uk	/	FALSE	This cookie is what’s called a “persistent” cookie, as in, it never expires. This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase.	2 years
_utmb	.magrigg.co.uk	/	FALSE	The B and C cookies are brothers, working together to calculate how long a visit takes. __utmb takes a timestamp of the exact moment in time when a visitor enters a site, while __utmc takes a timestamp of the exact moment in time when a visitor leaves a site. __utmb expires at the end of the session. __utmc waits 30 minutes, and then it expires. You see, __utmc has no way of knowing when a user closes their browser or leaves a website, so it waits 30 minutes for another pageview to happen, and if it doesn’t, it expires.	24 hours
_utmc	.magrigg.co.uk	/	FALSE	The B and C cookies are brothers, working together to calculate how long a visit takes. __utmb takes a timestamp of the exact moment in time when a visitor enters a site, while __utmc takes a timestamp of the exact moment in time when a visitor leaves a site. __utmb expires at the end of the session. __utmc waits 30 minutes, and then it expires. You see, __utmc has no way of knowing when a user closes their browser or leaves a website, so it waits 30 minutes for another pageview to happen, and if it doesn’t, it expires.	Session
_utmz	.magrigg.co.uk	/	FALSE	__utmz keeps track of where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where they were in the world when you accessed a website. It expires in 15,768,000 seconds – or, in 6 months. This cookie is how Google Analytics knows to whom and to what source / medium / keyword to assign the credit for a Goal Conversion or an Ecommerce Transaction. __utmz also lets you edit its length with a simple customization to the Google Analytics Tracking code.	24 hours
_cid	.magrigg.co.uk	/	TRUE	Client ID – used by Google Analytics. The _ga cookie is used to uniquely identify users. Because of this random set of numbers, users can be identified when they come back to the site. Google doesn’t necessarily know who a user is, and for the sake of web analytics, it uses cookies to help identify and separate unique users from each other. All of the behavior that you record on your website, Pageviews, Events, Transactions, etc. – everything you send into Google Analytics includes that Client ID so that Google Analytics can piece together a user’s history on your website. Each piece of information that you send is a Hit, and has a Client ID attached. Google Analytics then looks for hits that have the SAME Client ID, and it connects hits that occur during the same time period into Sesssions. A User, or a unique Client ID, will have anywhere from one to many sessions that are associated with a particular user.	Session
_jsuid	.magrigg.co.uk	/	FALSE	This cookie is set by the Clicky web analytics service from Roxr Software. The cookie contains a random unique user identifier that is generated the first time someone visits a web site using the Clicky software. Its purpose is to identify new and unique visitors to a web site. The value of this cookie will also be set as a third party cookie with the name of cluid if such a cookie does not exist. The main purpose of this cookie is: Performance	session
adminhtml	.magrigg.co.uk	/	TRUE	Administration session ID	24 hours
external_no_cache	.magrigg.co.uk	/	FALSE	A cookie name associated with the Magento eCommerce platform. It is a technical cookie to record whether caching of a page is allowed or not. The main purpose of this cookie is: Strictly Necessary	25 hours
frontend_cid	.magrigg.co.uk	/	TRUE	This website uses Magento to provide its web store and allow customers to place orders. This cookie used to handle user sessions during visits.	24 hours
frontend	.magrigg.co.uk	/	TRUE	This website uses Magento to provide its web store and allow customers to place orders. This cookie used to handle user sessions during visits.	24 hours
PHPSESSID	.magrigg.co.uk	/	TRUE	Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages. The main purpose of this cookie is: Strictly Necessary	96 hours
wp-saving_post	www.magrigg.co.uk	/about-us/wp-admin	FALSE	WordPress cookie created when auto-saving a post in the editor.	Session
wp-settings-3	www.magrigg.co.uk	/about-us/	FALSE	WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.	Session
wp-settings-time-3	www.magrigg.co.uk	/about-us/	FALSE	WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.	Session

 

 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

 

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.